Increase Your Sales By Retaining More Repeat Clients Than Ever Before!

Our secret shopper program is designed to give you a clear understanding of how your business is perceived by your clients and leads. During our analysis, we will provide you with a clear picture of what your team is doing well and what can be improved.

What makes this program different from any other program you’ve seen in our industry is that we provide you with details you can use to immediately improve your customer experience, resulting in improved customer retention. We want to help you keep your new and existing clients so they don't go to your competition.  Watch the video for more details about this program!
If customer service, client retention, and repeat sales are important to your business...this program was designed for you!
Improve Your Customer Retention By Improving Your Customer Experience - Order Now!
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"We got a bunch of new patients...which was our goal!"
"We are extremely pleased with the exposure you created for us!" 


  • Three Inquiry Phone Calls -  Placed at different times and days, the goal of these calls is to test your conversion scripts. We will inquire about services such as Botox & fillers, laser hair removal, and other services.
  • ​Email Inquiry - Did you know that email can be a high conversion communication tool? We will test your conversion process via email, too!
  • Facebook & Instagram - Social media is the necessary evil every local business should leverage. The majority of your clientele is very comfortable using social media to ask questions. How do your systems hold up?
  • Booking Confirmation, Reminder, & Follow Up Systems - Would you like to see fewer cancellations and no shows? We will test and measure your booking confirmation, reminder, and follow up systems to help decrease no shows & cancellations while improving your client retention. 
  • ​204 Point Scorecard Action Plan - The goal of this program is to measure your team's performance & provide you with some actionable next steps to help your business succeed at scale.

 Order Your Secret Shopper
For Only $899!*

"We are extremely pleased with the exposure you created for us!" 

How This Program Helps Your Business Scale!

Who Is Kelly Smith & The PGC Team?

With over 20 years of experience in the aesthetic industry, Kelly Smith and her team of 30 have helped over 4,000 aesthetic practices. Her expertise stems from her vast experience as an entrepreneur, practice CFO, national speaker, and business consultant.

Under Kelly’s leadership, the Projected Growth Consulting™ team has helped more than 4,000 plastic surgeons, medical spas, dermatologists, and other aesthetic medical providers since 2011.

Her authored books have helped thousands of aesthetic medical practices increase their exposure, revenue, and profits.

Having sold more than $18 million worth of services for clients annually, PGC’s experienced team continues to deliver measurable growth for aesthetic practices worldwide.
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